Your satisfaction is important to us. Because our products are delivered electronically, specific safeguards are in place to ensure every purchase is secure, transparent, and compliant with digital goods regulations.

1. Post-Delivery Policy & EU Waiver

All products are digital license keys delivered via email. No physical items are shipped. Because digital products are delivered instantly, standard "change of mind" returns are not permitted once the license key or download link has been sent.

EU Right of Withdrawal Waiver: In accordance with EU Consumer Rights Directive 2011/83/EU, customers generally have a 14-day right of withdrawal. However, by accepting the immediate delivery of a digital licence key or download link, you expressly acknowledge and waive this right, as the digital content has been fully provided to you. This waiver is consistent with Article 16(m) of the Directive. (Note: If your order has not yet been delivered, please see our Order Cancellation Policy).

2. When Refunds Are Not Possible

Because the EU Right of Withdrawal is waived upon delivery, we are unable to issue a refund if:

  • You purchased the wrong product, version, or platform.
  • You changed your mind after the download link or code was delivered.
  • The key has already been activated.
  • The software is incompatible with your device, unless our product page stated otherwise.
  • Activation fails because of previous unofficial or altered installations.
  • A code, download link, or account was shared with a third party.

3. Situations Eligible for Review (Defective Products)

While "change of mind" returns are not accepted after delivery, you are fully protected if the product is defective. A refund or replacement will be issued if our support team verifies one of the following:

  • Non-delivery: The product was not delivered and cannot be provided by our support team within a reasonable time.
  • Defective or invalid key: The code we supplied is unusable or shows as already redeemed. Key validity is assessed using the publisher's official activation servers. We will provide written confirmation of the activation status result within 48 hours of receiving your complaint.
  • Technical fault on our side: A server or file error prevents you from downloading the product.

4. Defect Reporting Process (14-Day Window)

To report a defective key or technical fault, you must email contact@kevcox.com within 14 days of purchase. Please include any error messages or screenshots that help explain the issue. (Note: This 14-day window is strictly for reporting technical defects, not for general cancellations).

Approved refund requests for defective items are issued within 5 business days of approval to the original payment method.

After the refund is issued, the time required for the funds to appear in your account may vary depending on your payment provider and typically takes 3–7 business days.

5. We’re Here to Help First

We encourage customers to contact our support team before requesting a refund. Many installation or activation issues can be resolved through email or chat assistance.

6. Disputes & Chargebacks

Opening a payment dispute before contacting us disrupts the resolution process. We kindly ask that you allow our support team the opportunity to assist you first.

Questions?

If you have any questions or need assistance, please visit our FAQ page or our Contact Us page for detailed information. For additional support, please don’t hesitate to contact us at:

Business name: kevcox.com
Company name: BLUEBEARSIT SAS
Company number: 840859524
VAT number: FR76840859524
Email: contact@kevcox.com
Address: 13 Rue des Aulnes, 69760 Limonest, France
Phone Number: +33 4 28 29 86 50

Business Operating Hours:

Monday to Friday: 9:00 AM – 6:00 PM
Saturday and Sunday: Closed

Time Zone: Central European Time (CET) – Paris (GMT+01:00)

Response Time: Customer support replies within 1 business day.

Contact Us: here